Refund Policy

This Refund Policy outlines how VideoTasker (“we”, “us”, “our”) handles refunds for subscription payments made through our platform. By subscribing to VideoTasker, you agree to the terms described below.

1. Subscription Billing

All VideoTasker plans are billed via Stripe using either a monthly or yearly billing cycle. Your subscription renews automatically unless cancelled prior to the renewal date.

2. Free Tier & No-Refund Trial

We offer a generous Free plan that allows you to test the platform before upgrading. Because of this free access, we do not provide refunds for subscription charges once a billing period has begun.

You can test automation, create projects, and explore the workflow before paying.
Upgrading from Free is a voluntary purchase of a digital service.
As access is immediate, refunds are generally not possible.

3. Refund Eligibility

Refunds are only granted in the following exceptional cases:

A duplicate payment was made in error.
Technical issues prevented any use of the service, and our support team confirms the failure.
A billing error occurred on our side.

We do not offer refunds for:

Change of mind after purchase.
Accidental subscription renewals.
Lack of use during a billing cycle.
Failure to cancel before renewal.

4. Cancellations

You may cancel your subscription at any time from the Billing page in your account. Cancellation prevents future charges but does not refund past payments.

After cancellation:

Your plan remains active until the end of the current billing period.
You may continue using your current features with no interruptions.
At the end of the cycle, your account will automatically revert to the Free plan.

5. How to Request a Refund

If you believe you qualify for a refund under the conditions above, please contact us at:

Email: support@videotasker.com

Please include:

Your account email
Your plan type
The date of the charge
A brief explanation of the issue

Our team will respond within 2–5 business days.

6. Changes to This Policy

We may update this Refund Policy from time to time to comply with legal, business, or technical requirements. Any updates will be posted on this page.

Last updated: 22 November 2025